Shipping and refund policies

Refund

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Our refund policy is active for 30 days. After this time frame, we can't refund or exchange your order unfortunately.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food and magazines cannot be returned. We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids. Other items that cannot be returned:

  • Gift cards
  • Downloadable software
  • Certain health and personal care products

To request a return, you must provide a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted (if applicable) :

  • Books with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.
  • Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.
  • Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

 

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again. Then contact your credit card issuing entity, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at daniel@defis.ca.

 

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

 

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail at daniel@defis.ca and send us your item to: 3075 boul. Wilfrid Hamel, 109, Quebec, QC, G1P 4C6, Canada.

 

Gifts

If the returned item was identified as a gift upon purchase and was sent directly to you, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first to give it to you later, we will issue a refund to the giver of the gift and they'll know you've returned the item.

 

Shipping

To return a product, you must mail it to: 3075 boul. Wilfrid Hamel, 109, Quebec, QC, G1P 4C6, Canada. You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.